Nous vous invitons à naviguer dans notre logement virtuel pour connaitre les réparations à effectuer par vos soins.
Déplacez votre souris sur ce symbole pour découvrir les éléments concernés
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Mémo
- Clés (portes, boîte aux lettres, caves, garages), badge, télécommande parking + piles
- Vandalisme sur boîtes aux lettres, porte de cave personnel, porte palière
- Objet perdus dans la fosse ascenseur
(1) Non représentée sur l’illustration
(2) Logement individuel uniquement
Nous vous invitons à naviguer dans notre logement virtuel pour connaitre les réparations prises en charge par Brennus Habitat.
Déplacez votre souris sur ce symbole pour découvrir les éléments concernés
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Comment adresser vos réclamations ?
Directement auprès des prestataires de services chargés du bon entretien de vos équipements.
Chauffage individuel gaz
Engie Home Service
Du lundi au samedi, intervention sous 48h
Cadre d’intervention :
• Panne de chauffage et eau chaude
• Fuite radiateur
• VMC (conduit, fonctionnement, extraction)
• Ramonage des conduits d’évacuation des fumée
• Thermostat d’ambiance
Une visite annuelle est effectuée par l’entreprise pour s’assurer du bon fonctionnement
Chauffage collectif
Dalkia
24h/24 & 7 j/7, intervention sous 24h
Cadre d’intervention :
• Panne de chauffage et eau chaude
• Fuite radiateur
• VMC (conduit, fonctionnement, extraction)
• Fuite avant compteur Eau Chaude
Une visite annuelle est effectuée par l’entreprise pour s’assurer du bon fonctionnement
Plomberie
La Centrale des Eaux
Du lundi au vendredi, intervention sous 72h
Cadre d’intervention :
• Robinetterie, flexible de douche et douchette
• WC : chasse d’eau, réservoir, abattant, fixation, fuite sur évacuation
• Joint silicone , robinet, évacuation (sauf si bouché)
• Alimentation d’eau dans le logement
• Fuite eau froide / eau chaude
• Fuite avant et après compteur Eau Froide
• Fuite après compteur Eau Chaude
Un contrôle plomberie et ballon d’eau chaude est effectué une fois par an.
Ascenseur / Portail automatique
Thyssenkrupp
24h/24 & 7 j/7
Cadre d’intervention :
• Porte d’ascenseur bloquée
• Panne d’ascenseur
• Bouton d’appel de l’ascenseur ne fonctionne pas
• Portail ou porte de garage en panne
L’entretien des ascenseurs est effectué toutes les 6 semaines. L’entretien des portails automatiques et des portes de garages est effectué tous les 6 mois
Un numéro d’urgence…
Pour les urgences !
Un numéro d’appel d’urgence est à votre service en dehors des horaires d’ouvertures.
Dans quel cas contacter notre service d’urgence ?
Notre service d’urgence intervient uniquement en cas d’urgence dans les parties communes des immeubles.
- Fuite d’eau importante
- Débordement des canalisations d’évacuation (WC)
- Coupure d’électricité
- Problème sur le système de désenfumage et de détection incendie
- Porte d’accès du hall bloquée
- Panne générale de télévision sur l’ensemble du bâtiment
Un problème dans les parties communes ?! Une fuite provenant de chez votre voisin…
Contactez votre gardien
Dysfonctionnement luminaire et interrupteur, porte de hall, accès étages, local poubelle, caves communes, locaux vélos, vitre cassée, trappe de désenfumage, vandalisme sur les murs en parties communes